- Cancel Pro at any time in Dashboard > Billing. You keep Pro until the end of the year you paid for.
- Full refund on request within 7 days of your first Pro purchase.
- Full refund on request within 48 hours of a yearly renewal charge.
- After that, no refund for a year that has already started.
- Failed, duplicate or wrong charges are refunded in full.
Free plan
The Free plan costs nothing, so there is nothing to cancel or refund. You can delete your locations in your dashboard at any time, or email [email protected] to have your account deleted.
Cancelling Pro
- Go to Dashboard > Billing and choose Cancel subscription. This stops the next yearly renewal.
- You keep Pro until the end of the year you paid for. After that your plan returns to Free, and locations beyond the Free limit are paused, not deleted.
- Cancel before the renewal date shown on the Billing page to avoid the next charge.
When you get a refund
- First purchase. Ask within 7 days of your first Pro payment and we refund the full amount. Your first Pro purchase is the first time your account pays for Pro. If you subscribe again later, the renewal rule below applies to that payment.
- Yearly renewal. Ask within 48 hours of an automatic renewal charge and we refund the full amount.
- Failed, duplicate or wrong charges. If you were charged twice, charged by mistake, or charged but Pro did not switch on, we refund the full amount, or switch Pro on if you prefer.
- If we end your plan. If we end your Pro plan for a reason other than your breach of the Terms, we refund the unused part of the year you paid for.
- Payments made directly to us. The same windows apply, counted from the day we switched Pro on.
When we do not refund
- After the windows above, we do not give refunds for part of a paid year that has already started, whether or not you used it. Cancelling stops the next renewal, and you keep Pro until the year ends.
- If we end your account because you broke the Terms, no refund is due.
How to ask for a refund
- Email [email protected] from the email address of your account, with the subject “Refund request”.
- Tell us the date and amount of the payment and, if you have it, the Razorpay payment ID.
- We reply within 2 business days.
When we refund a whole year, that Pro period ends and any locations beyond the Free limit are paused. Please write to us before disputing a payment with your bank. It is faster.
How refunds are paid
Refunds go back to the original payment method through Razorpay. Once we approve a refund, it usually reaches you in 5 to 7 business days, though your bank or card issuer may take longer to show it. If you paid us directly, we refund to the account you paid from.
Prices and taxes
Prices are in Indian rupees (INR) and include any applicable taxes. A full refund is the full amount you paid.
Delivery of service
ReviewQR is a digital service delivered online. Nothing is shipped, so there are no delivery charges or waiting times. A free account is ready as soon as you sign in with Google. Pro switches on in your account as soon as Razorpay confirms your payment, usually within seconds, and you will see the new plan and location limit in Dashboard > Billing. If your plan still shows Free a few minutes after you paid, contact us and we will fix it or refund you in full.
Questions
See the Contact page, or read our Terms of Service and Privacy Policy.